These terms are historically used to intentionally discriminate against women, minorities, disabled, and persons over 40 years of age. Is an unemployed single-White-female with 20 years of accounting management experience who also holds a CPA designation "over-qualified" to seek employment in a non-management level Accountant I position? To secure income for her family AND adhere to childcare time commitments, the candidate needs immediate and stable income in a less demanding position or less complicated work. For the employer to "second guess," the candidate is ridiculous, and worse, the employer is potentially liable for sexaul discrimination.
Adam Colgate Total Quality Management TQM is a competitive approach to long-term success that's derived from a dedication to customer satisfaction. Within this system, every employee in a company endeavors to enhance the products, services and internal culture to produce a streamlined set of business processes that deliver an improved customer experience.
Also commonly known as Quality Management in the United States, a TQM effort is unique in that it requires a high level of commitment to an established philosophy, with every member of the organization not only familiar with the end goal but committed to it - a dedication many attribute to the self-motivation of employees through reward-based incentives.
For the overall process to be effective, there are 10 key practices management can use to promote the culture of Total Quality Management and, in doing so, positively impact nearly every process within an organization. To achieve the best results, there are two areas of focus that can enable the benefits of Total Quality Management to be integrated as seamlessly as possible: Benchmarking is a competitive method used to evaluate the success of a company's products or services in relation to its competitors.
The practice calls for an in-depth study of competitors deemed "best in class" within their niche and is an essential component to achieving a successful TQM impact on your organization. The overall goal is to analyze how a successful organization operates with respect to a particular product or service, emulating and improving upon it whenever possible.
For example, many companies have imitated the highly-successful shopping cart available at Amazon. The second area of focus, employee participation, is the most crucial.
A successful effort toward the goals established through TQM demands a workforce that is both well-trained and committed to the activities selected for process improvements. As mentioned earlier, this level of participation is often reinforced through reward-based and recognition systems, highlighting the individual and team achievements related to quality objectives.
In addition, continuous education and training for employees adds to the drive for quality by improving the capabilities of those within the organization while instilling a culture of self-improvement that often leads to the retention of valuable employees who more readily view themselves as having a personal stake in the company.
As a result, employees are more willing to take on additional responsibilities, communicate more effectively, act creatively and innovate - a system that can be directly linked to customer satisfaction metrics in Total Quality Management. For a comprehensive minute presentation on Total Quality Management, watch this informative lecture on YouTube.
You Also Might LikeTotal Quality Management is a foundation for quality improvement methods like Six Sigma.
Learn about TQM’s benefits and principles from industry experts. This project will affect the CSFs relating to improved productivity and waste by reducing defective products, provided that staff time is not adversely affected by aiming for perfection in production.
About the author. Jean-Philippe Deschamps is emeritus Professor of Technology & Innovation Management. He focuses his research, teaching and consulting activities on the management of innovation and on the profile and focus of innovation leaders, those senior executives who stimulate, steer and sustain innovation.
Design/methodology/approach – The method of confirmatory factor analysis was applied to refine TQM and innovation scales for empirical analysis in Vietnam.